Frequently Asked Questions

Done Right Carpet & Restoration, Inc.

Is Done Right Carpet & Restoration, Inc. Licensed?
Yes. Our Minnesota License Number is BC615215 and we are fully insured.

What is your specialty? What sets you apart from other companies?
Our specialty is deflooding people’s homes and businesses. We use only the most advanced drying equipment and technology to preserve your property. We are the experts in water damage cleanup and restoration.

Who deals with the Insurance Company?
Done Right Carpet & Restoration, Inc. deals with the insurance company. Once you make the phone call to get the claim number, we will take it from there and work with the insurance company on your behalf.

How does communication work during the project?
Your project manager will be in contact with you regularly throughout the project to provide status updates, answer questions and cover any other information that needs to be discussed. If you have any questions or concerns during the project you can contact our office at any time. We’ll be here for you whenever you call.

What if my insurance company didn’t give me enough money to cover the repairs?
Call us and we will contact the adjuster. There is always a chance that the insurance company won’t be able to cover every part of the project but we’ll do whatever we need to do to get most if not all of the work covered.

Will Done Right Carpet & Restoration, Inc. arrange all the contractors on my project?
Yes, Done Right Carpet & Restoration, Inc. will act as the general contractor and will take care of hiring all the contractors that work on the job.

How do I get a hold of you if I have questions after the project is done?
Do not hesitate to call us whenever you have a question. We’ll always be here for you.

What can I expect when you clean my carpets and upholstery?
You will find that Done Right Carpet & Restoration, Inc. truly goes the extra mile when it comes to carpet and upholstery cleaning. We move and replace sofas, chairs and end tables. We treat every job as if it were our own home and leave your carpets and upholstery looking like new.

What’s your specialty? Do you provide a service that sets you apart from other companies?
We really pride ourselves on our pet stain and odor removal techniques. If the stain is old enough that a thorough cleaning won’t eliminate the odor, we have a special chemical that we can inject into the pad that actually eats the odor causing bacteria. When we’re done, you’ll never know that an animal had been in the room.

Contact Done Right Carpet & Restoration, Inc. Today

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